Algemene voorwaarden
Terms and Conditions
1. Introduction
Welcome to Lumenq. These Terms and Conditions govern your use of our website and the purchase of products from our online store.
By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with these terms, please refrain from using this website.
2. Company Information
This website is operated by Lumenq.
For any questions regarding these terms or your order, please contact us through the contact information provided on our website.
3. Use of the Website
By using this website, you agree to:
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Use the website only for lawful purposes
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Not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems
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Not copy, reproduce, distribute, or exploit any content from this website without written permission
All content on this website, including text, images, logos, and product designs, remains the property of Lumenq or its licensors.
4. Product Information
We make every effort to display product descriptions, images, and specifications as accurately as possible.
However, we cannot guarantee that:
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Product descriptions are fully accurate or complete
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Colors displayed on your screen exactly match the product
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All product information is free from typographical errors
We reserve the right to correct errors and update product information at any time.
5. Orders and Acceptance
All orders placed through our website are subject to acceptance.
We reserve the right to:
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Refuse or cancel any order
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Limit quantities purchased
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Cancel orders in case of pricing errors, suspected fraud, or stock unavailability
If an order is cancelled after payment has been processed, a full refund will be issued.
6. Prices and Payment
All prices displayed on the website are shown in the applicable currency and may include or exclude VAT depending on your location.
We reserve the right to change prices at any time without prior notice.
Payment must be completed at the time of purchase using the available payment methods shown during checkout.
7. Shipping and Delivery
We aim to process and ship orders as quickly as possible.
Delivery times are estimates only and may vary due to logistics providers or external factors.
We are not responsible for delays caused by carriers, customs procedures, or unforeseen circumstances.
8. Returns and Refunds
Returns are handled in accordance with our Return Policy.
Customers in the European Union may have a statutory right of withdrawal within 14 days after receiving the product.
For full details, please refer to our Return Policy page.
9. Limitation of Liability
To the fullest extent permitted by law, Lumenq shall not be liable for any indirect, incidental, special, or consequential damages arising from:
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The use or inability to use this website
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Errors or inaccuracies in the website content
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Delays or interruptions in service
Nothing in these Terms shall limit liability where such limitation is prohibited by law.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal data.
11. Intellectual Property
All intellectual property rights relating to the website and its content are owned by Lumenq or its licensors.
Unauthorized use, reproduction, or distribution is strictly prohibited.
12. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time.
Updated terms will be published on this page. Continued use of the website constitutes acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising from these terms will be subject to the jurisdiction of the competent courts in the Netherlands.
14. Contact
If you have questions regarding these Terms and Conditions, please contact us through the contact details provided on our website.