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Return Policy

At Lumenq, we aim to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, you may return your item in accordance with the policy below.

Returns

You have the right to return your order within 30 days from the date of delivery.

Conditions for Returns

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in the original packaging

• Proof of purchase (such as your order confirmation or receipt) must be included

Items that show signs of use or damage may not be eligible for a refund.

How to Start a Return

To initiate a return, please contact us and provide:

• Your order number

• The reason for the return

Once your request has been reviewed, we will provide instructions on how to return the item.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Questions

If you have any questions regarding returns, please contact us.